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Because now you don't have a clue, do you?
You’ll know about every single interaction a customer can have with your company, along with its details, up-to-date performance metrics, and the person responsible. It will be no problem to show all activities of your team to other departments.
Aren’t you overwhelmed by all the numbers?
Collect only important data such as your Google reviews or revenue from your customers. You have all KPIs and their performance at your fingertips. Over time, you'll build up your company's historical memory. Ensure all responses to 'Why?' are based on data.
Why would you only assign responsibilities for specific tasks?
Assign a responsible person to every touchpoint, not only to specific tasks. This will provide clarity for both your team and other departments on who’s responsible for the whole thing - they will always know who to ask about it.
Wouldn’t it help if your team wasn’t the only one?
“Why aren't we engaging in this activity or aren't active on that channel?” - you know why, but other departments don’t. Use personas to help the whole company understand who your customers are and why you pursue certain activities and not others.
Isn’t it long overdue to eliminate all ineffective communication?
Easily review the performance of your key metrics and related touchpoints, decide on what needs to be done, and come back to it at the next meeting! No need to spend time gathering data and creating reports.
By submitting your e-mail, you agree to the Terms of use.
We deal with a lot of campaigns, communication, touchpoints in our daily business. Out of Dark allows me to have a perfect overview of all our activities, monitor the development of KPIs and see and understand the context.
From acquisition to retention, we will help you track & elevate each phase of the customer journey.
The light awaits. Are you coming?
By submitting your e-mail, you agree to the Terms of use.